How do we operate at lot : e ?

made-to-order : most of our garments are mainly operating on a made-to-order basis, this means we try to keep all our materials stocked up so as soon as you order a made-to-order item we cut and craft your new buy! Working in this way means we don’t overstock and potentially waste material, something we believe is very important, we hate waste! For made-to-order garments please allow up to 2 weeks before your item is shipped. If you have any questions about how long your order will take please get in touch. If an item is out of stock it means our fabric supplier is out of stock of the material, it will be back soon! 

 

ready made : our ready made items are simply already made up products that can be shipped within 1-3 days of purchasing. We will keep updating our inventory and if an item is out of stock, we are working on getting it restocked for you. 

​​Shipping :

Our home studio is located in York, UK. This is where our products are designed, cut and constructed. We send our parcels with Royal Mail 1st Class Signed For and Special Delivery for orders over £70. ~ Due to our current situation of Brexit we are currently only offering local UK shipping. This may change as we grow and get our heads around the new regulations and shipping charges. Deepest apologies to any international customers. ~

​​Returns :

We are happy to provide a refund if you are not satisfied with your order, however items will only be refunded within 14 days and will only be refunded if they are returned in the original, unworn condition. Please get in touch with us if you have any problems or enquiries. No returns on gift cards & e-vouchers. 

 

​​​Privacy policy :

Any information you provide is kept confidential and will only be used for order processing and marketing. We will not disclose details to any third-parties without your consent. We don't send out loads of emails, but If you wish to unsubscribe from our newsletter, please email info@lote.design and we can arrange removing you.  

 

​​​Payments :

We accept credit | debit cards through Wix payments and Paypal.